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Contents:
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U.S. Robotics SureConnect™ ADSL Ethernet/USB Router User GuideWindows 95, 98, NT 4.0, Me, 2000, XP or
later, Mac and Linux
Troubleshooting
Troubleshooting Checklist
Status LEDs
Troubleshooting Tips · Check the connection between the power adapter, router, and wall outlet. ·
Confirm that you're using the power adapter that came
with your U.S. Robotics SureConnect ADSL Ethernet/USB Router package. The ADSL light is flashing or is not illuminated.
I can't connect to the router's configuration utility. Possible Solution 1:
Possible Solution
2:
Windows 95, 98, or Me Users:1. Click Windows Start. 2. Click Run. 3. Type winipcfg. 4. Click OK. 5. Check the IP Address, Subnet Mask, Default Gateway data. Is this data correct? 6. If the data isn't correct, click Release All. Then click Renew All. Windows NT, 2000, or XP Users:1. Click Windows Start. 2. Click Run. 3. Type cmd. 4. Click OK. 5. At the DOS prompt, type ipconfig/all. 6. Check the IP Address, Subnet Mask, Default Gateway data. Is this data correct? 7. If the data isn't correct... · Type ipconfig/release. · Press Enter. · Type ipconfig/renew. · Press Enter. Possible Solution 3: · Verify the connection setting of your Web browser.
Internet Explorer Users:
1.
Click Tools, Internet
Options, and then click the Connections tab.
2.
Select Never dial a connection,
click Apply, and then click OK.
3.
Click Tools and then
click Internet Options.
4.
Click Connections and
then click LAN Settings.
5.
Make sure none of the check
boxes are selected and click OK. 6.
Click OK. Netscape Navigator Users:1.
Click Edit,
Preferences, and then double-click Advanced in the Category
window. 2.
Click Proxies,
select Direct connection to the Internet, and then click OK.
3.
Click Edit again and
then click Preferences.
4.
Under Category, double-click
Advanced and then click Proxies. 5.
Select Direct
connection to the Internet and click OK. 6.
Click OK.
I
can't access the Internet.
Possible Solution:
I don't
know if my assigned IP Address is Static or Dynamic.
Possible
Solution:
While
trying to check my network configuration settings in Windows Me or XP, I
can't find the Network icon.
Possible
Solution:
I
don't know how to configure the TCP/IP protocol to work with the router.
Possible Solution: 1. The router must access a network interface card inside your PC. Your PC may not recognize this internal network interface card. You may be able to resolve this problem by installing or adding the correct hardware.
Troubleshooting
Ping Procedure
1.
Click Windows Start and then click Run. In the Run
dialog box, Windows 95, 98, and Me users: Type command and click OK.
Windows NT, 2000, and XP users: Type cmd and click OK. The command
line screen opens.
2.
Type Ping 127.0.0.1. This is your local host address. The address
assures that TCP/IP is installed and functions properly. If you can't
complete this ping, disconnect the router and then repeat the installation
procedure.
3.
Type Ping followed by your IP address. This assures that your
PC responds to requests. If you can't complete this ping, make sure
all the cables connect properly and that all the correct drivers are
installed.
4.
Type Ping followed by your gateway address to check the communication
with your gateway. (The default gateway address is 192.168.1.1.) This
assures that you can connect to other machines and the router. If you
can establish communication with the router, you can access the Administration
page and configure settings. If you can't complete this ping, make sure
that the router power cord is plugged in. Also make sure that the router
is properly connected to your PC. 5.
Type Ping followed by the outside Internet address of
your router. This is the address that is provided either by your ISP or by
the outside LAN. This procedure will assure that your router functions
properly and allows traffic to pass through. 6.
Type Ping followed by your known DNS server address.
This will allow you to resolve valid Internet host names to IP addresses and
to verify that you can access the Internet.
What If I don't receive a return message from a successful ping?
· No return message indicates that the PC can't communicate to the router through IP address assignment. Check the address in the configuration utility. · If necessary, correct the address in the Console Mode. ·
After making corrections, continue with the ping
procedure. Technical Support Go to the Support section of the U.S. Robotics Web site: · See the FAQ and Troubleshooting Web pages for your specific product. These pages address the most common difficulties that users experience. · If you can't connect to the Internet, contact your ISP for assistance. · For current support contact information, go to the following Web site: http://www.usr.com/broadbandsupport |